Shipping & Returns
Shipping & Handling
Most orders are typically processed within 1-3 business days. You can expect processing time to increase to 3-7 business days during a sale in which order volume is high. We ship USPS Priority Mail (3-7 business days) for free on Domestic orders over $100! Due to worldwide events, you may experience some delay in shipping based on your shipping location. All orders include a tracking number which is e-mailed automatically upon shipment. We cannot guarantee any delivery dates.
Pelican Hard Cases
Pieces valued over $500 come with a brand new, custom-plucked Pelican hard case for free. Some high-end pendants and dry pipes may also include a Pelican. Some exceptions apply, please check in the description of a piece if a Pelican is excluded.
We do not insure packages. Please contact us to add insurance to your package before shipment. Heady Hawaii is not liable for any lost packages if USPS claims delivery was successful.
We also ship internationally to Canada, the UK, Israel and Australia. Contact us about shipping to countries not listed above.
We cover a portion of shipping for our international customers. International customers can calculate their shipping cost by putting the item in question into the cart and entering their address. The shipping cost will be automatically calculated.
International customers, if you prefer UPS as your carrier over USPS, please contact us after purchasing. We will accommodate you!
Returns & Damaged Items
There is a small window to cancel your order before it is shipped. All order cancellations are subject to a 20% restocking fee after 24 hours, and must be made before the order is shipped. Otherwise all sales are final. We do not take returns.
If any items are damaged in transit, they may be returned for refund. Please immediately take photos of the package and all contents upon their arrival. Email or DM us your order number, photos, and any other pertinent information no more than 24 hours after receipt of your delivery. ANY ITEMS THAT HAVE BEEN USED MAY NOT BE RETURNED. NO REFUNDS. NO EXCEPTIONS.
Need to report a broken item? Not to worry, we will get you sorted out! Email your order number and photos to firstname.lastname@example.org or DM to @headyhawaii to initiate the return process. Should you choose to select a replacement item we currently have available, turn around time should be within 7 - 10 business days. If a replacement, repair or store credit is necessary, the process may take anywhere from 10 - 45 business days, based on the scenario.